Anonymous
map-marker Baton Rouge, Louisiana

Fraudulent Charges

Had a membership with the Zoo Healthclub starting 7/1/2011. Cancelled that membership 2 years (est) later. I find that a company called Paramount Acceptance has been charging a credit card that did not exist before the cancellation. Upon asking more and more questions, the online agent simply ended the conversation. No more questions allowed to be asked, no more responses. Was told I had a past due amount and cannot cancel my membership until it was paid. How can one sign up for a membership with The Zoo using a Visa, cancel that membership, obtain an American Express Card after the cancellation and have that card begin being charged by 'Paramount Acceptance" for the Zoo membership? No amswers to these questions. No help from Paramount Acceptance.
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1 comment
Guest

Same here

kimberley m Eza
map-marker Winter Springs, Florida

Winter Springs Fl. they are corrupt, lie, and harass you to death , refuse to refund or cancel for a legitmate reason ...medical

i signed up with daughter on contigency i would be able to cancel if my dr. said no. just had rotator cuff surgery 2 months prior and was not allowed to use the equipment. i cancelled trainer and membership within the 3 business day law. i thought all was good until i saw that they were charging my credit card , no refund. and when i called bank to change card they harrassed me, and now just threatened me to take me to court for over 1,000 for what i dont know., they illegally charged my card for 9 months . and i called corporate and told me too bad, they didnt care. and now some greco guy from npr is threatening me in court for over 1,000 for WHAAT!!! I have tried to be nice, they owe me 1200. and i m thinking of prosecuting them on a criminal level.. would anyone else like to join. in.
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Loss:
$1200
Cons:
  • Miss leading
  • Deceiving
Reason of review:
they are decietful, use bully and threats of lawsuits in courts, refuse to acknowledge a legitimate cancellation. i will counter with criminal charges if i dont receive all monies they stole from me.and stop harrassing me with nasty phonecalls and texts.

Preferred solution: Full refund

Therese p Ugm

Membership cancellation

Boynton Beach location was a joke not one person could give me a straight answer on my written cancellation. They place the fault on their management company and visa versa. You have no control over the debts to your account
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Reason of review:
Poor customer service
Anonymous
map-marker Manchester, New Hampshire

They're a ripoff

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All my family has had multiple issues with them. They say they will take $ out on a certain date, but wnd up taking the same amount 2 and 3 times a month. They always say they're sorry and it wont happen again, and then it does. I'm changing gyms.
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Reason of review:
Problems with payment
1 comment
Guest

Hello, I am Alyssa from Corporate.Please call me so I can try to help you.954-449-**** or email me at alyssa@***.com.I am at the office Mon-Friday 9am-5pm EST.I am sorry you are having trouble and would like to see if I can help in any way I can.

Anonymous
map-marker Boynton Beach, Florida

Boynton Beach Zoo Gym

The new owner took over operations in August 2017. One weekend the gym was closed for cleaning. The new owners response was that the gym has the right to close for 2 weeks without any refunds. Now, since before Hurricane Irma, the 24-hour gym is closed at night. At first it was due to system failure. Then, the new owner doesn't want to keep 24-hour access. At no time does the new owner notify members about changes. She is rude and crude. She is rarely at the gym so members must make random calls to reach her to resolve issues.
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Cons:
  • Deception by new owner
Reason of review:
Problem with delivery
Sila Wqk
map-marker Suwanee, Georgia

Zoo Health Club Membership Impossible to Cancel

My contract was with American Body Works in Suwanee, GA. Once my initial 2 year contract ended, I notified National Fitness in writing to cancel the auto renewal of the contract.

I received a call stating the contract was cancelled and nothing was owed. In Sept, 2016 I started receiving calls from Paramount Acceptance stating I was past due on membership payments and that my contract was not cancelled. Nation Business contact information is no longer valid. Paramount referred me to Zoo Coporation.

I can not reach a live person and their IVR refers members with issues to the same invalid contact phone numbers for National Fitness. Paramount also stated I should send my letter of cancellation to American Body Works. I sent a certified letter but still no response. Anyone of authority at American Body Works is never onsite and will not return my calls.

All I want is valid contact information to cancel the membership and it has been total ***. Paramount Acceptance continues to call but still will not provide valid information.

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Cons:
  • Pissed
Reason of review:
Unable to cancel gym membership

Preferred solution: Let the company propose a solution

1 comment
Guest

yes, I would, I joined with my daughter after having rotator cuff surgery was still in sling , when i asked if i could cancel if my dr. told me i wasnt ready to use equipment yet --she said yes, i had an appt.

with trainer , and cancelled within the 3 business day clause, told him i couldnt use equipment yet, could retear my cuff. he said he understood, and i wrote a letter to the zoo in winter springs, and to the corporate office. they kept taking money out of my checking account, they never refunded me- and i didnt catch on till 9 months later. when i literally had to cancel my credit card to stop paying them, and then my bank chase wouldnt go back this far.

so when i called corporate they passed me to a nasty condensating collector and told me too bad.

now they harrass me on phone, texting, and now a nasty legal firm threatened me with court complaint for 1,000.00 plus when they already were paid for 10 months out 12 - go figure, i wish someone would regulate and punish these people , they seem to take advantaage of florida law loopholes. and cost innocent people their credit and finances.

Anonymous
map-marker Orlando, Florida

Downgrading Membership

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When Signing up for my Zoo Membership I was informed that I had the option to downgrade at any time but I would not have the option to Upgrade. So in signing up I asked for the full membership giving me access to classes knowing that I was free to downgrade at any time. Here I am today calling to downgrade and the manager refuses. Shuts me down completely as if I was never told that in the beginning of our agreement. If anyone can find the Corporate number for the Zoo Gym please send it my way that way I can address my concerns and get this straightened out.
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Pros:
  • Cleanliness
  • Equiptment
  • Enironment
Cons:
  • Employees give out misinformation
  • Deceiving
  • Miss leading
Reason of review:
Not as described/ advertised

Preferred solution: Free cancellation of my Zoo Membership before my 12 month term is over, or the Price reduction that I originally wanted.

Anonymous
map-marker Hallandale Beach, Florida

Review in Fitness Centers category from Hallandale Beach, Florida

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After numerous calls and emails to cancel my membership and personal training sessions, I received a email about my account being frozen and giving me a date that payment will begin to resume and when the contract would automatically renew. It's not a good business practice to deceive and twist agreements or contracts. Their all for you running a hard selling pitch using your vulnerability to get in shape or wanting a lifestyle change or whatever your reasons for seeking a gym and hype you up with all these promises (that they don't uphold to)to help you into all these added products With ease of taking your money but the moment you decide it's not what you want the nightmare begins. This gym is only good if you just need a building with access to machines to work out on an nothing else.
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Reason of review:
Order processing issue
Anonymous
map-marker Hialeah, Florida

To bad

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Don't get a membership! Is not worthy. You will ended up with a bill , if you try to cancel Good luck, they will give you a hard time . You will ended up overpaying. It has been a year and I had to call my bank in order to stop this payments.cancel my account with them and 6 months after calling me that I owed $ 620 they never found the system so I had to pay. careful they do very often. You will ended up with a bill , if you try to cancel Good luck, they will give you a hard time . You will ended up overpaying. It has been a year and I had to call my bank in order to stop this payments.
View full review
Loss:
$620
Reason of review:
Problems with payment
Anonymous
map-marker Fort Lauderdale, Florida

Will try to charge you over $1000 after you quit.

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My wife quit zoo health club december of 2015, they said that everything is taken care of and she was ok. June 21 2016 we received a phone call from some company called NPR saying that we owe over $1000 in court fees apparently they claim that we still need to call a 1800 number to cancel with a company that funds our account which we weren't aware of since the payment was auto debited monthly from a card that we canceled at the time of membership cancellation.

Beware this is a very tricky place to deal with. Hopefully this helps out someone else.

View full review
Cons:
  • Miss leading
  • Deceiving
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Guest

Did you pay the court fees cause I'm going threw the samething right now

Anonymous
map-marker Morgantown, West Virginia

Short Review on July&nbs-04:00;05,&nbs-04:00;2016

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Do not join their gym its a rip off. And as the other review saod you will end up with a bill they want your money but don't explain In detail other options. Everyone is quoted different prices just random numbers they come up with basically bullsh**. If you looking for an honest gym try 24 hour fitness cause this by far is THE WORSE
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Reason of review:
Poor customer service
Anonymous
map-marker Miami, Florida

Zoo Health Club Membership Review

Don't get a membership! Is not worthy. You will ended up with a bill , if you try to cancel Good luck, they will give you a hard time . You will ended up overpaying. It has been a year and I had to call my bank in order to stop this payments.
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Reason of review:
Pricing issue
Anonymous
map-marker Delray Beach, Florida

National Fitness Scam

Zoo is a division of National Fitness. I just placed my THIRD call to request an end to my 12 month rollover contract.

I initially signed up for ONE year, then called to cancel just before that year was up (Jan 2016). Two months later, charges are still coming off my credit card for National Fitness. Each person who answers the phone gives different information for canceling. The last one I spoke to was very rude and said it had to be done online with a 30 day advance notice so I need to call my credit card company and alert them not to pay this 30 day charge.

It's a rip off.

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Reason of review:
Order processing issue
2 comments
Guest

liersssssssss

Guest

I had a similar problem with them and I simply change my debit card number. Its a rip off

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Anonymous
map-marker Pompano Beach, Florida

Disappointed member

This gym is a rip off, big time. A new location with broken equipment, AC only works in the front of the gym, People in the front are not friendly, rug is dirty, music is offensive, female manager has an attitude, and I was promised 3 months free that I did not get. They charge an enhancement fee to their members, to fix or enhance the gym and I think this is outrageous and when I signed up, I never received my contract. They said they would send it to me online but did not and I had to ask for it at the desk. So they took my money but never followed through with the rest of the procedure. Very unprofessional! Save your money and go somewhere else.
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Preferred solution: Refund the rest of my money.

1 comment
Guest

YOUR GYM was *** up. Not every zoo gym....whiney ***.

Anonymous
map-marker Fort Lauderdale, Florida

Worst gym ever the dont abide by their contract

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i have been paying for a year and a half when my husband ecide to come they say that he is not in the system . there is a bar code for him but yet still he is not in the system , and they want to charge a cancellation fee ever though my contract said there was no cancelation fee. they wont return any of my money and the amenities they promised isnt there, sauna ,24hrs, virtually classes. nothing they are a big rip off. and they don't care about there customer all i got is rudeness. the owner before isnt there so they messed up everyone is complaining
View full review
Loss:
$240
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

Learn how to make sense writting i could not understand what you were saying sorry

Anonymous
map-marker Oakland Park, Florida

Contract not Honored

I registered with the gym then three days I decided to just diet. I cancel my gym member ship within the alloted time. I was given the run a round by Brittany, Angie and Dennis. I was even hung up on by Angie.Since the gym moved to new management I was told I couldn't recieve my refund of $180 and nothing was scan in there system about my cancel membership BUT! THEY SEE THERE WAS A CANCEL MEMBERSHIP. My opinion is dont step foot in the Lauderhill location. They NEVER called be back about inquiries. Check there Better Business Bureau.
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Loss:
$180
1 comment
Guest

How much per mouth

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